The agreement
Terms of service
Plainly, what we take responsibility for when you ask us to arrange something, and what sits outside our control. Nothing here is meant to be read at 3am - call us, and read this afterwards.
- Someone answers, 24×7
- Delhi NCR
- Checked 1 Sep 2026
Here, any hour
One call is a place to start.
Tell us where you are and what has happened. Nothing has to be decided before you ring.
+91 88266 77921 WhatsApp usWho you are dealing with
Swargdwar Funeral Services, arranging funeral and cremation services across Delhi NCR. Our address and contact details are in the footer of every page.
What we do
We coordinate. Some of the work is done by our own staff, and some by vendors we engage on your behalf - ambulance and hearse operators, freezer box suppliers, pandits. We choose them, we brief them, and we remain your point of contact throughout. You do not have to chase anybody.
Agreeing a job
Arrangements are made by phone or on WhatsApp. There is no online booking form. A booking is confirmed when the service and total amount have been agreed and we receive a 50% advance payment. We confirm the balance-payment arrangement before accepting the advance.
The quote is given on the call and it is the figure. The freezer box price is published on our website and is the price we charge for the period booked; GST is extra and extra hours are charged in proportion. Other services are quoted on the call, because the honest amount depends on the situation - the cremation method, the distance, the rites. Once we have stated it, nothing is added later.
If the customer cancels after confirmation, payments made for the booking are non-refundable, whether cancellation occurs before or after dispatch. If Swargdwar cannot provide the confirmed service and you do not accept a suitable alternative, all money paid to Swargdwar for that unprovided service is refunded within five working days.
What you may be asked to pay that is not ours
Some money on the day is collected by other people and is never ours to quote or to take. A crematorium's own charge is paid at its counter. Wood, where a traditional cremation is chosen, is bought from the vendor at the ground and billed by weight. We will tell you which items these are before you set out, and we will tell you what to ask for a receipt for.
Our response-time commitment
We confirm the available arrival time for your address before the booking. If that expected time changes, we inform you as soon as possible and provide the next available arrival time. We continue the arrangement using that updated time.
What is outside our control
We will tell you as soon as we know, and we will find you the alternative:
- Crematorium timings, queues, slot availability and municipal decisions
- An electric or CNG unit that is out of service when you arrive
- Traffic, weather, road closures and police or hospital procedure
- Documents that a counter demands on the day beyond the list we gave you
If something goes wrong
Call us first, on +91 88266 77921. We would rather hear it from you the same day than read it later. If we cannot resolve it on the call, write to info@swargdwar.com.
Governing law
These terms are governed by the laws of India. Any dispute will be handled by a court that has jurisdiction under applicable law.
Last reviewed on 14 September 2026.
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